How can we help?
Choose the option that fits. Damaged orders go straight to our photo review team. Everything else starts a return or exchange from your orders.
Report a damaged order
We are sorry your order arrived damaged. This takes about two minutes. We will ask for a few photos, then our team will review and make it right. Please report damage within 5 days of delivery.
Verify your email
Enter the email you used at checkout. We will send you a 6 digit code.
We sent a code to your email if it matches an order. It expires in 10 minutes.
Which order arrived damaged?
What was damaged?
Select the affected items and tell us what happened.
Add photos
Add at least 2 photos. Clear photos help us resolve this faster.
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The damaged item
Show the damage up close
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The packaging
The box or mailer it arrived in
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The shipping label
So we can match your order
Report received
We received your report. Our team is reviewing and will email you within 2 business days.
